Included incident types
- Extra service charge
- No receipt
- Forced processing fee
- Application delay without extra payment
Official service centres should charge prescribed fees and provide an acknowledgement or receipt.
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Citizen Service Bribes
5 categories
Why reporting matters
One clear report can help reveal a repeated pattern.
A truthful first-hand report documents where a demand happened, which public service was affected and whether others face the same pressure.
Record the demand
Capture the affected service, place, date and amount requested.
Expose repeat patterns
Multiple reports about one office or service can identify recurring issues.
Share safely
You may report anonymously and attach only evidence obtained lawfully.